Refund policy

The customer has the right to withdraw from the contract without specifying the reasons, within a maximum of 30 working days from the moment you enter into physical possession of the products ordered through the platform. In order to exercise your right of withdrawal, please inform us of your decision to withdraw from this contract, using an unequivocal statement sent by mail or e-mail to: contact@kimoio.com. For this purpose, we recommend that you use the withdrawal form available below. In order to comply with the withdrawal deadline, it is sufficient to send the communication on the exercise of the right of withdrawal before the expiry of the withdrawal period. At the same time, you are obliged to return the products within a maximum of 30 days starting with the date on which you notified us of the intention to withdraw from the contract.

We will make this refund using the same payment method as the one used for the initial transaction, unless you have expressly agreed to another refund method; In any case, you will not be charged a commission as a result of such a refund. Attention: You are responsible for reducing the value of products resulting from handling, other than those necessary to determine the nature, qualities and operation of the products. You therefore have the obligation to return the products in the same condition in which they were received, in the original packaging, with the labels intact and together with all the documents that accompanied it (invoice, warranty certificate, etc.). Otherwise we reserve the right to deduct from the price paid the value of decreasing the value of the products.

EXCEPTIONS

In accordance with the provisions of art. 16 of GEO 34/2014, the right of withdrawal of Customers is not applicable in the following situations:

  1. a) the contracts for the provision of services, after the complete provision of the services, if the execution started with the prior express consent of the consumer and after he confirmed that he became aware of the fact that he will lose his right to withdraw after the complete execution of the contract by professional;
  2. b) the supply of products or services whose price depends on the fluctuations on the financial market that the professional cannot control and which may take place during the withdrawal period;
  3. c) the supply of products made according to the specifications presented by the consumer or clearly customized;
  4. d) the supply of products that are likely to deteriorate or expire rapidly;
  5. e) the supply of sealed products which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the consumer;
  6. f) the supply of products which are, after delivery, according to their nature, inseparably mixed with other elements;
  7. i) providing sealed audio or video recordings or sealed computer programs that have been unsealed after delivery;
  8. j) the supply of newspapers, periodicals and magazines, except for subscription contracts for the provision of such publications;
  9. m) the provision of digital content that is not delivered on a material medium, if the service started with the prior express consent of the consumer and after he has confirmed that he has become aware of the fact that he will lose his right of withdrawal.
  10. n) other situations expressly regulated by art. 16 of GEO 34/2014

Consequently, in such a situation the ordered products will not be able to be returned. In the event that we find that you intend to return a product that according to the legal rules set out above cannot be returned, we will notify you as soon as possible.

These rules regarding the return of products apply as appropriate to the situation of the services ordered by you and provided by the Seller.

These rules are completed with the Terms and Conditions of the site and the incident legislation, in case of discrepancy regarding the right of withdrawal, following the prevailing legal provisions.